Warranty

What is covered?

Any pre and after-sales problems such as materials, performance, breakage and transportation could get assistance from Toucanhobby .

All malfunctions that you feel too hard to solve could get help from Toucanhobby.

Accessories of most products could be collected for you by Toucanhobby, and we try our best, it is the best if you provide a picture directly.

How long does this coverage last?

All products that you have bought for a long time could still get help from Toucanhobby.

Who is covered?

Anyone who needs technical help can contact us directly any time.

We have some requirements for customers who bought PROFESSIONAL RC HOBBY PRODUCTS, especially concerning hydraulic system or relatively complicated electronic and radio system setting. We require our customer to be patient and be able to communicate with us, and be capable of handling modeling problems.

How do you protect your rights?

Contact us directly. It would be highly efficient for us to solve problems if you could provide the order number, transaction ID, pictures and videos of the product at one time.

What will we do?

We will communicate with you within 24 hours after getting your message or email, and then confirm the issue, offer technical help and satisfactory solutions, and be responsible till the end.